Shipping & Returns

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RETURN POLICY

We accept returns by permission only. Just returning something to us does not guarantee that we'll take it back or issue a refund. Contact us at the "Contact Us" page of this website to make arrangements for the return.

* Item must be unused - unopened - shrink wrapped
* In original packaging and in perfect packing condition.
* Shipping charges are paid by you.

We will NOT refund shipping charges. Furthermore, we are NOT reselling or restocking returned items due to our strict hygiene policies. This is part of our buyers protection to always get new, fresh and unused products.

To be eligible for a refund, you MUST return your item within 14 days of receiving it. Refunds are issued within 48-72H after receiving the returned item (not the day shipped back to us).

BROKEN ITEMS

* Note: proof of broken and/or damaged shipments must be provided by the customer in form of photo and documentation for broken shipment from your local post office.

LOST ITEMS

Note: proof of lost shipments must be provided by your local post office. Documentation is needed. We will recheck all these claims from your local post office, postal distribution center and your local customs until product is reshipped. It could be that the item is still in transit, custom or was accidentally delivered by your postal service to the wrong address.

SHIPPING ADDRESS & UNCLAIMED SHIPMENTS

If you fail to provide updated and correct shipping address for the delivery and the product is returned to us we will not reship to you unless re-shipping charges are paid by you. Same applies to unclaimed items.

All shipments that have been returned because they were unclaimed by you will be subject to a recycling fee unless re-shipping charges are paid by you. Remember, we do get documentation as a proof from any country if package was unclaimed.

SHIPPING & HANDLING FEES

We charge $2.00USD for Registered Mail fee. Packing material or packaging we don't charge anything. All shipping costs are based purely on real shipping cost by weight. We ship daily thoughout the US, Canada, and South America (except for Brazil).

Your package leaves Thailand in 2-3 days after your order has been placed. Most of the time it leaves by Thailand Post Service in Airport Distribution Center. Your local post custom formalities & transit times are no longer under their control. Jurisdiction of the domestic delivery is in destination Postal Service's hands (USPS, etc.).

All packages are shipped as 1st Class Airmail package - REGISTERED MAIL which is traced. Packages arrives to destination in 7-16 days. If it takes more than 15 days, please visit your local post office and give your Registered Mail number & claim your package. In many cases they left a notice to your front door but it was lost.

Shipments

We can ship to virtually any address in the USA, Canada, and South America (except for Brazil).

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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